Privacy Policy

Effective Date: June 4, 2025
Last Updated: June 4, 2025

1. Introduction

True Cleaning Experts, LLC ("we," "us," or "our"), a Texas limited liability company located at 23010 Gabriel St, Suite 207, New Caney, TX 77357, operates the website www.truecleaningexperts.com. This Privacy Policy governs the collection, use, disclosure, and protection of personal data obtained through our website, services, booking platforms, communications with our artificial intelligence (AI) systems, or other interactions.

We comply with applicable data privacy laws, including the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, and, where applicable, the Texas Responsible AI Governance Act (TRAIGA). By using our services, you agree to the practices described in this Privacy Policy.

2. Interpretation & Definitions

2.1 Interpretation

In this Privacy Policy, words with an initial capital letter have the meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.

2.2 Definitions

Account: A unique profile created for you to access our Service or parts of our Service.
Company: Refers to True Cleaning Experts (“TCE”, “We”, “Us”, or “Our”).
Cookies: Small files placed on your device by a website, containing details of your browsing history, among other uses.
Country: Refers to TX, US.
Device: Any device that can access the Service, such as a computer, cellphone, or tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the True Cleaning Experts website and the cleaning services provided through it.
Service Provider: Any party that processes data on behalf of the Company, including vendors and third-party platforms.
Third-party Social Media Service: Any website or network allowing user login for accessing the Service.
Usage Data: Data collected automatically, including from Service infrastructure (e.g., duration of a page visit).
Website: Refers to True Cleaning Experts, accessible at www.truecleaningexperts.com.
You: The individual using the Service, or the legal entity on behalf of which such individual is accessing or using the Service.

3. Information We Collect

Identifiers: Name, phone number, email, physical address.
Commercial Information: Service history, preferences, job specs.
Financial Information: Payment details via Stripe through Jobber (not stored by us).
Internet Activity: IP address, device type, browser, geolocation (non-precise), usage behavior.
Audio/Visual Data: Call recordings or transcripts via AI or staff.
Lead Source Data: From platforms like Google Ads, Facebook, Indeed.

We do not knowingly collect sensitive personal data as defined by TDPSA.

4. Use of Your Information

Provide and personalize our cleaning services
Schedule appointments and communicate updates
Process secure payments
Analyze service performance and website usage
Improve support, training, and AI functionality
Comply with legal and contractual obligations

5. AI Interaction and Consent

We use AI systems to:

Respond to calls and messages
Route requests and confirm appointments
Provide service estimates and updates
Record or transcribe interactions for quality control

By interacting with our AI systems, you consent to collection and processing of relevant data. You may request human review or withdraw AI consent by contacting us at [email protected] or (832) 925-3800.

6. Cookies and Tracking

We use cookies for:

Essential Functionality: Session management and authentication
Analytics: Visitor behavior via tools like Google Analytics, Meta Pixel
Advertising: Retargeting and conversion tracking

Manage cookies via our Cookie Policy or your browser settings.

7. Sharing of Data

We do not sell personal data or use it for targeted advertising based on sensitive data. Disclosures are made only to:

Jobber: Service records, estimates, and scheduling
Stripe: Secure payment processing
Meta & Google: Ad tracking and analytics
AI Providers: Scheduling and customer interaction handling

All third parties operate under contracts compliant with TDPSA.

8. Your Rights Under TDPSA

Access: Know what personal data we process
Correction: Request corrections to your data
Deletion: Request data deletion (subject to legal exceptions)
Portability: Receive your data in a standard format
Opt-Out: From sale, targeted advertising, or profiling
Non-Discrimination: Exercise rights without penalty

To exercise rights, contact us at [email protected] or by mail.

9. Data Security

SSL encryption and firewalls
Two-factor authentication (2FA)
Access controls for personnel
Routine audits and compliance procedures

10. Data Retention

We retain personal data up to 7 years to meet legal and business obligations. Data no longer needed is securely deleted or anonymized.

11. International Transfers

Our processors may operate outside the U.S. All international transfers follow legal safeguards including standard contractual clauses.

12. Disclosure for Legal Reasons

We may disclose your information to authorities as required by law or to protect rights, safety, or enforce agreements.

13. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from them. Contact us if you believe a child has provided data.

14. Changes to This Privacy Policy

We may revise this policy periodically. Updates will be posted with a new "Last Updated" date. Significant changes may be communicated directly to users.

15. Contact Us

True Cleaning Experts, LLC
23010 Gabriel St, Suite 207
New Caney, TX 77357
Email: [email protected]
Phone: (832) 925-3800

16. Governing Law and Dispute Resolution

This policy is governed by Texas law. Disputes will be resolved via binding arbitration in Montgomery County, TX, unless handled in small claims court. The prevailing party may recover legal fees.

17. Accessibility Statement

We are committed to ensuring our website and digital services are accessible to individuals with disabilities. If you encounter any accessibility barriers or issues while using our site, please contact us at [email protected].

18. Complaints

You have the right to lodge a complaint with a supervisory authority or regulatory agency if you believe your data has been processed unlawfully. While we are not currently required to designate one under Texas law, we will cooperate fully with any inquiries or complaints.

19. Link to Terms & Conditions

For more information about your obligations and rights when using our services, please refer to our Terms & Conditions.