Effective Date: February 22, 2025
Last Updated: February 22, 2025
These Terms and Conditions (“Terms”) govern your use of the True Cleaning Experts website and cleaning services (“Service”) and form a binding agreement between you (“You”) and True Cleaning Experts (“the Company”, “We”, “Us”, or “Our”). You agree to comply with these Terms by accessing or using our Service. If you do not agree with any part of these Terms, please discontinue use immediately.
In these Terms, words with an initial capital letter have the meanings defined below. These definitions apply regardless of whether they appear in singular or plural form.
For the purposes of these Terms:
Your use of our Service is subject to these Terms and our Privacy Policy. By using our Service, you represent that you are at least 18 years old and that you accept these Terms in full. If you disagree with any part of these Terms, you must immediately stop using our Service.
For appointment confirmations, account updates, service reminders, marketing messages, and assistance requests, you may receive SMS messages from us.
True Cleaning Experts provides comprehensive cleaning services for both residential and commercial properties. Our Service includes booking appointments, customized cleaning packages, and timely notifications regarding your service schedule. We strive to deliver professional, high-quality cleaning solutions tailored to your needs.
Residential Cleaning:
Top-To-Bottom Deluxe Cleaning
Commercial Cleaning:
All cleaning services are performed by trained, insured, and background-checked professionals.
When you create an Account with True Cleaning Experts:
The Service—including its design, content, logos, and trademarks—is the exclusive property of True Cleaning Experts and its licensors. No content from the Service may be used without our prior written consent, except as expressly permitted under these Terms.
Any Feedback you provide becomes the sole property of True Cleaning Experts. You assign all rights, title, and interest in such Feedback to us. In the event that such assignment is ineffective, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and distribute your Feedback.
Our Service may include links to third-party websites or services not owned or controlled by us. We have no control over the content, privacy policies, or practices of these third-party sites, and we strongly advise you to review their terms and policies before use.
We reserve the right to terminate or suspend your Account and access to our Service immediately and without notice if you breach these Terms. Upon termination, your right to use the Service ceases immediately. You may also terminate your Account by discontinuing the use of our Service.
To the maximum extent permitted by law, the entire liability of True Cleaning Experts and its suppliers is limited to the amount you have paid for the cleaning services, or USD 100 if no payment has been made.
Under no circumstances will we be liable for any indirect, incidental, or consequential damages arising from your use of the Service—even if advised of the possibility of such damages.
Our Service is provided “AS IS” and “AS AVAILABLE” without any warranties of any kind. To the maximum extent permitted by law, True Cleaning Experts disclaims all warranties—express or implied—including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Service will be uninterrupted, error-free, or free of harmful components. This disclaimer applies to both our digital content and the quality of our cleaning services.
These Terms and your use of the Service are governed by the laws of Texas, US, without regard to its conflict of laws principles.
If you have any disputes or concerns regarding our Service, please contact us to attempt an informal resolution.
If you are an EU consumer, you will benefit from the mandatory provisions of the law of your country of residence.
You represent that you are not located in any country subject to U.S. government embargoes or designated as “terrorist supporting,” and that you are not listed on any U.S. government list of prohibited or restricted parties.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect and be interpreted in a manner that best achieves the original intent.
The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
If these Terms have been translated into any other language, the English version shall prevail in the event of any dispute.
We reserve the right to modify or replace these Terms at any time, at our sole discretion. If a revision is material, we will post the updated Terms on our Website at least 30 days prior to their effective date. Your continued use of the Service after the revisions become effective constitutes your acceptance of the revised Terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
If our Service includes interactive areas (such as forums, chat rooms, or bulletin boards):
You are prohibited from data mining, scraping, crawling, or using any automated methods to extract data from our Site. Any attempt to compile a competing database or listings is strictly forbidden.
Our Site is intended for individuals who are at least 18 years old. By accessing the Site, you confirm that you meet this age requirement.
You agree to comply with all applicable laws and regulations regarding your use of the Site and our services. All information you provide must be truthful and accurate.
You agree to indemnify, defend, and hold harmless True Cleaning Experts, its affiliates, employees, and agents from any liability, loss, claim, or expense—including reasonable attorney’s fees—arising from your violation of these Terms or use of the Site.
As a condition of using our Site, you agree that any claim, dispute, or controversy arising out of or relating to these Terms or your use of the Site will be resolved by binding arbitration under the rules of the American Arbitration Association in Texas. You waive your right to a jury trial, and discovery and class action participation are limited as provided by the applicable rules. The prevailing party shall be entitled to recover its costs, including reasonable attorneys’ fees.
We reserve the right to terminate or suspend your access to the Site and our services at any time, with or without notice, for any reason—including any breach of these Terms.
To ensure the best possible cleaning experience, you agree to:
We are committed to delivering 100% customer satisfaction. If you are not satisfied with our cleaning service, please notify us within 24 hours of service completion. We will revisit and correct any issues at no additional charge. Please note that True Cleaning Experts is not responsible for pre-existing damages, discoloration, or normal wear and tear.
While True Cleaning Experts is fully insured and bonded, we are not liable for:
True Cleaning Experts shall not be liable for any delays or cancellations of services caused by events beyond our control, including but not limited to natural disasters, severe weather, power outages, government restrictions, or pandemics.